Privacy Policy

Use of your personal information

Your privacy is important to us at JDA and the information below sets out how we use and protect any information that you give to us.

What Information Does JDA Collect?

JDA collects information from you for a variety of reasons, including:

  • when you make a donation
  • to respond to your enquiry
  • to provide support or a service
  • when you fill in a form on JDA’s website

We may collect personal information, such as your name, address, email and other details that enable us to identify you. We may also collect sensitive personal information relating to you and your circumstances.

People sometimes contact us providing personal information about a third party. We collect that information on the understanding that you have that third party’s permission to do so.

How Do We Use Your Information?

We use the information to respond to you, to inform the future contact you have with JDA and to help us understand more about who is in touch with us and why.

JDA has a number of staff and teams that may be involved in responding to you. Information will only be shared amongst JDA staff on a need-to-know basis.

We do analyse and report on data about the number and nature of contacts with the organisation. These reports do not contain information which enables you or other individuals to be identified.

Who Do We Share Information With?

JDA will not disclose any of your personal information except when we have your permission to or under special circumstances, such as when we believe in good faith that the law requires it.

JDA does not sell lists of personal details to other organisations.

Online Payments

JDA takes online payments and donations through our website. All payment details go through the secure servers of our third party payment providers Charity Checkout. For more information and the personal details we receive (excluding bank details) please read the next section about online forms.

Online Forms

We only ask for the information we need. Forms submitted online are automatically turned into an email and sent directly to a member of staff. We cannot guarantee it will be confidential whilst in transit to us. Alternatively you can print out and send us the form.

Visits To The Website

Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies.

You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this you may not be able to use the full functionality of the website.

The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.

Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this you may not be able to use the full functionality of this website.

The information allows us to evaluate and improve the accessibility and content of our website.

Please note that on the following dates JDA will be closed

Due to the Bank Holiday and the Jewish festival of Shavuot, JDA will be closed on Monday 29th May, Wednesday 31st May and Thursday 1st June. Please note, the Hear to Help service, run by Action on Hearing Loss, will still be taking place on Thursday 1st June between 10am and 12pm.